FAQ
Ordering
What size should I buy?
We recommend starting with a smaller bag, if you have any concerns about your pet's preferences or sensitivities.
Can I cancel my order?
Once an order is placed, we are unable to alter or cancel it at this time.
Shipping, Returns & Exchanges
You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Do you accept returns or exchanges?
We do not accept returns or exchanges on our products. If there is a problem with your product, please contact us at team@kiaandgeorge.com.